Frequently Asked Questions

HAVE ANY QUESTIONS IN MIND?

Detail your shipping configuration here. Your product will be delivered straight to your door and will require an adult signature and ID check upon delivery.

Our orders are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including FedEx, GLS, and UPS.

Typically it will take 4 to 8 days from order date, depending on location. Our retail partners fulfill within 1 – 3 business days and ground shipping is typically 3-5 days.

Yes, someone 21 or older with a valid ID must be available to sign for the products.

Yes, someone 21 or older with a valid ID must be available to sign for the products.

Yes, once your order is shipped, you will receive an email with the carrier name, order and tracking number.

You can request a cancellation or refund up until your product has shipped. Once your product has been delivered, we are unfortunately unable to offer any refunds. If you are unhappy with the product or have any other concerns you can always reach out to support@accelpay.io!

If your product was delivered damaged, if you received the wrong product or if you never received your product, please reach out to support@accelpay.io within 7 days of the date the product was delivered/scheduled for delivery and provide proof (i.e. a picture) of what happened. We will replace the product or issue a credit or refund depending on your preference. (adjust this according to brand preference)
Our retail partners can fulfill orders in the US except for the following states: AK, HI, MI, UT